Covid-19 information

(for the current information from Kanton Wallis, please scroll down. Updated 05.06.2021)


Zermatt, 05.06.2021

Dear guest,

In response to COVID-19, we would like to inform you that we have adjusted our cancellation policy to assure you that you are able to change your mind closer to your arrival date. This allows you to secure your holidays now for the best rate.

We have organised all necessary measures to ensure that your stay with us will be pleasant and safe. In the summer of 2020 Zermatt Holidays received a ‘’Clean & Safe’’ label, this means that we have committed ourselves to protecting our guests and staff against the coronavirus where possible. All staff members are following the safety rules and guidelines as issued by the Swiss Government and we encourage our guests to do the same when they are spending their holidays with us.

The following cancellation policy applies for all bookings taking place between 9 October 2020 and 31 October 2021:

Days before arrival:                            % of full booking price refunded:
More than 30 days                             100%
30-14 days                                           50%
14-0 days                                               0%

We are aware that the current COVID-19 situation can change rapidly, therefore we are making an exception if you need to cancel your reservation within 30 days before your arrival date in the event of the following situations:

1. The Swiss border or the border of your country of residence is closed for entry and/or exit due to COVID-19 restrictions.

2. The Swiss Government issued a mandatory quarantine requirement upon arrival in Zermatt

3. The Government of your country of residence issued a mandatory quarantine requirement upon return and you are unable to adhere to these requirements due to work commitments

4. The ski lifts in Zermatt ski area have to close down due to new COVID-19 restrictions, only valid until 24.4.2021.

In any of these situations we are able to organise a credit for your next stay with Zermatt Holidays or a full refund of your rental fee. In referral to point 3, we require a statement from your employer that it is impossible for you to follow the quarantine requirement due to work commitments.

Please note that these options are only available if the COVID-19 situation at time of your booking has changed prior to your arrival.

Please note that you agree with the current Swiss and country of residence COVID-19 restrictions at time of your booking. 

When you are cancelling your reservation within 30 days before your arrival date, due to personal reasons, we are unable to organise a cancellation without any costs. We advise our guests to organise adequate travel insurance so you can reclaim these charges under the terms of your insurance policy. Zermatt Holidays can provide a travel insurance and the necessary documents for your insurance upon request.

If Zermatt Holidays is able to resale your rented apartment, we will organise an adequate credit or refund to you.

If cancelling your reservation with Zermatt Holidays is unavoidable, we encourage you to reschedule your booking and support Zermatt Holidays in this situation.

Please contact us by email or telephone if you have any questions or remarks regarding our cancellation policy or safety measures, nothing is too much trouble for us.

We are looking forward to welcoming you back to our lovely mountains, so you enjoy the nature in and around Zermatt!

Best regards from the Matterhorn Village,


Your Zermatt Holidays Team


Press release Federal Council - 26.05.2021

Coronavirus: Fourth round of lifting restrictions from Monday goes further than originally planned

Bern, 26.05.2021 - A further round of lifting restrictions will take effect on Monday 31 May. The Federal Council is going further than proposed in the consultation, particularly with regard to events, private gatherings and restaurants. In so doing, it is responding to the improved epidemiological situation and the results of the consultation. People who have been vaccinated will now also be exempt from quarantine along with those who have recovered from COVID. At its meeting on 26 May, the Federal Council also decided when and under what conditions large-scale events can once again take place and how the organisers should be compensated if the events have to be cancelled for epidemiological reasons.

Coronavirus case numbers are continuing to fall. In addition, most cantons will have completed vaccinating people at especially high risk by the end of the month. This means that the protection phase, the first phase of the Federal Council’s exit strategy, has been completed. It can now move on to the second phase, the stabilisation phase, in which the entire adult population will have access to the vaccine. So as not to jeopardise the ongoing vaccination campaign, caution is still the order of the day. In particular, the voluntary use of rapid tests can help to further reduce infections.

In this fourth round of easing restrictions, the Federal Council is going somewhat further than originally planned in the consultation. In so doing, it is taking into account the favourable situation and responding to the feedback from the consultation. The cantons broadly welcome these steps and a majority also agree with the changes to the original proposals.

Public events: up to 100 people indoors and 300 people outdoors

For events with spectators or audiences, there will be a limit of 100 instead of 50 people indoors, and 300 instead of 100 people outdoors. Half of the capacity of venues may now be used instead of only a third as before. The same applies to religious events. In contrast to the proposal in the consultation, seats at public events do not have to be allocated; the wearing of masks and social distancing are sufficient.

At non-spectator and non-audience events such as club meetings or guided tours, the maximum number of people will be increased to 50 instead of 15 indoors and out. This also applies to private events such as weddings or birthday parties not held at private venues. In the consultation, the Federal Council had proposed a maximum of 30 people. There are no longer any restrictions on gatherings of people in public spaces.

Private gatherings: indoors 30 people, outdoors 50 people

The Federal Council is increasing the limits for private gatherings from 10 to 30 people indoors, and from 15 to 50 people outdoors. A large majority of the cantons insisted on this step. In the consultation, the Federal Council had not envisaged any changes for private gatherings.

Restaurants: indoor service allowed and tables for 6 outdoors

As of Monday 31.05.2021, restaurants will once again be able to serve guests indoors. The following conditions apply: distancing or screens, no more than four people per table, contact details of all guests to be recorded, seating only. Tables for six are now allowed on outdoor seating areas. Establishments will no longer have to close between 11pm and 6am. Masks do not have to be worn while sitting at a table, but do have to be worn when moving around the premises indoors and out. Staff are required to wear a mask.

Food and drink may be consumed at public events while seated as long as the contact details of all those present are recorded. Public events such as public screenings or concerts are allowed to take place at restaurants as long as all requirements applicable to catering establishments are respected. Such events can be attended by up to 100 people indoors and 300 people outdoors.....

.....No requirement to work from home for businesses that conduct regular tests

Working from home will be a recommendation rather than a requirement for businesses that carry out weekly testing. A return to the office should be gradual so as not to jeopardise the vaccination process of staff. Since 18 January, employers have been required to instruct staff to work from home depending on the type of activity and where practicable. Once everyone who so wishes has been vaccinated (start of normalisation phase), the rules on working from home will be eased without further restrictions. The rules to protect people at high risk in the workplace will remain in place.

No quarantine for those already vaccinated or recovered from COVID

People who have recovered from COVID are exempt from contact and travel quarantine for a period of six months. Given that people who have been vaccinated cannot transmit the virus to a relevant extent, they too are now exempt from contact and travel quarantine for a period of six months, as well as from the requirement to be tested and provide contact details on arrival in Switzerland, as long as they have been fully vaccinated with a vaccine approved in Switzerland or by the European Medicines Agency (EMA). People under the age of 16 are also exempt from travel quarantine and the requirement to be tested on arrival in Switzerland. The exemptions from travel quarantine and the requirement to be tested do not apply to people who have been vaccinated or who have recovered from COVID arriving from countries with virus variants of significant concern.

Further round of reopening before the summer

Because more restrictions than originally planned are to be lifted at the end of May, the intention now is to have just one further round of reopening before the summer break. This move is also supported by the cantons; it will make it easier to monitor the effects of this round of steps and means that the relevant legislation does not have to be amended several times within a short period. The Federal Council is expected to send out the next package of steps in easing restrictions for consultation on 11 June, before taking a decision on 23 or 30 June. This package will apply from 1 July.


Press release Federal Council - 14.04.2021


Press release Federal Council - 17.02.2021


Press release Federal Council - 13.01.2021


Press release VS-COVID- 22.12.2020, only in German, please use the link below:


 Press release VS-COVID-19 18.12.2020, only in German, please use the link below:


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