COVID-19 INFORMATION

Covid-19 information

Zermatt, 9.10.2020

 

Dear guest,

In response to COVID-19, we would like to inform you that we have adjusted our cancellation policy to assure you that you are able to change your mind closer to your arrival date. This allows you to secure your holidays now for the best rate.

We have organised all necessary measures to ensure that your stay with us will be pleasant and safe. In the summer of 2020 Zermatt Holidays received a ‘’Clean & Safe’’ label, this means that we have committed ourselves to protecting our guests and staff against the coronavirus where possible. All staff members are following the safety rules and guidelines as issued by the Swiss Government and we encourage our guests to do the same when they are spending their holidays with us.

The following cancellation policy applies for all bookings taking place between 9 October 2020 and 31 October 2021:

Days before arrival:                            % of full booking price refunded:
More than 30 days                             100%
30-14 days                                           50%
14-0 days                                               0%

We are aware that the current COVID-19 situation can change rapidly, therefore we are making an exception if you need to cancel your reservation within 30 days before your arrival date in the event of the following situations:

1. The Swiss border or the border of your country of residence is closed for entry and/or exit due to COVID-19 restrictions.

2. The Swiss Government issued a mandatory quarantine requirement upon arrival in Zermatt

3. The Government of your country of residence issued a mandatory quarantine requirement upon return and you are unable to adhere to these requirements due to work commitments

In any of these situations we are able to organise a credit for your next stay with Zermatt Holidays or a full refund of your rental fee. In referral to point 3, we require a statement from your employer that it is impossible for you to follow the quarantine requirement due to work commitments.

When you are cancelling your reservation within 30 days before your arrival date, due to personal reasons, we are unable to organise a cancellation without any costs. We advise our guests to organise adequate travel insurance so you can reclaim these charges under the terms of your insurance policy. Zermatt Holidays can provide a travel insurance and the necessary documents for your insurance upon request.

If Zermatt Holidays is able to resale your rented apartment, we will organise an adequate credit or refund to you.

If cancelling your reservation with Zermatt Holidays is unavoidable, we encourage you to reschedule your booking and support Zermatt Holidays in this situation.

Please contact us by email or telephone if you have any questions or remarks regarding our cancellation policy or safety measures, nothing is too much trouble for us.

We are looking forward to welcoming you back to our lovely mountains, so you enjoy the nature in and around Zermatt!

Best regards from the Matterhorn Village,

 

Your Zermatt Holidays Team

Click here if you would like to receive our newsletter…