Covid-19 information

(for the current information from Kanton Wallis, please scroll down. Updated 17.02.2021)


Zermatt, 17.02.2021

Dear guest,

In response to COVID-19, we would like to inform you that we have adjusted our cancellation policy to assure you that you are able to change your mind closer to your arrival date. This allows you to secure your holidays now for the best rate.

We have organised all necessary measures to ensure that your stay with us will be pleasant and safe. In the summer of 2020 Zermatt Holidays received a ‘’Clean & Safe’’ label, this means that we have committed ourselves to protecting our guests and staff against the coronavirus where possible. All staff members are following the safety rules and guidelines as issued by the Swiss Government and we encourage our guests to do the same when they are spending their holidays with us.

The following cancellation policy applies for all bookings taking place between 9 October 2020 and 31 October 2021:

Days before arrival:                            % of full booking price refunded:
More than 30 days                             100%
30-14 days                                           50%
14-0 days                                               0%

We are aware that the current COVID-19 situation can change rapidly, therefore we are making an exception if you need to cancel your reservation within 30 days before your arrival date in the event of the following situations:

1. The Swiss border or the border of your country of residence is closed for entry and/or exit due to COVID-19 restrictions.

2. The Swiss Government issued a mandatory quarantine requirement upon arrival in Zermatt

3. The Government of your country of residence issued a mandatory quarantine requirement upon return and you are unable to adhere to these requirements due to work commitments

4. The ski lifts in Zermatt ski area have to close down due to new COVID-19 restrictions, only valid until 24.4.2021.

In any of these situations we are able to organise a credit for your next stay with Zermatt Holidays or a full refund of your rental fee. In referral to point 3, we require a statement from your employer that it is impossible for you to follow the quarantine requirement due to work commitments.

Please note that these options are only available if the COVID-19 situation at time of your booking has changed prior to your arrival.

Please note that you agree with the current Swiss and country of residence COVID-19 restrictions at time of your booking. 

When you are cancelling your reservation within 30 days before your arrival date, due to personal reasons, we are unable to organise a cancellation without any costs. We advise our guests to organise adequate travel insurance so you can reclaim these charges under the terms of your insurance policy. Zermatt Holidays can provide a travel insurance and the necessary documents for your insurance upon request.

If Zermatt Holidays is able to resale your rented apartment, we will organise an adequate credit or refund to you.

If cancelling your reservation with Zermatt Holidays is unavoidable, we encourage you to reschedule your booking and support Zermatt Holidays in this situation.

Please contact us by email or telephone if you have any questions or remarks regarding our cancellation policy or safety measures, nothing is too much trouble for us.

We are looking forward to welcoming you back to our lovely mountains, so you enjoy the nature in and around Zermatt!

Best regards from the Matterhorn Village,


Your Zermatt Holidays Team


Press release Federal Council - 17.02.2021

Coronavirus: Federal Council plans first cautious steps to reopen from 1 March

Bern, 17.02.2021 - The number of new infections with the coronavirus has steadily declined in recent weeks. However, the epidemiological situation remains precarious because of the new, more infectious variants of the virus. At its meeting on 17 February, the Federal Council analysed the situation. It proposes a cautious, gradual easing of measures to allow society to start to reopen and economic activity to resume. At the same time, every effort should be made to prevent a third wave of the disease. In an initial step, the Federal Council aims to allow activities that carry a low risk of infection. From 1 March, shops, museums and library reading rooms should be allowed to reopen, as well as outside spaces at zoos and botanical gardens, and at sports and leisure facilities. Private outdoor events for up to 15 people should also be permitted. In addition, young people up to the age of 18 should once again be able to take part in most sporting and cultural activities without restriction. The Federal Council will take a final decision on these first steps on 24 February after consulting with the cantons.

The number of new infections, hospital admissions and deaths has continued to fall in recent weeks. The pressure on the healthcare system has also lessened as a result. Nevertheless, the epidemiological situation remains uncertain, as new variants of the virus continue to spread in Switzerland; according to the COVID-19 Science Task Force, the percentage they represent of new infections is currently doubling every 10 to 14 days. The Task Force calculates that there is likely to be a slowdown in the rate at which case numbers fall in the coming weeks. A renewed rise in infections remains possible. The number of people in Switzerland who have been vaccinated is still too low to have an influence on the
epidemiological situation.

Risk-based and gradual opening strategy
The Federal Council proposes a gradual reopening from 1 March. Activities that carry a low risk of infection will be allowed first. More activities should be permitted progressively if infection rates are favourable and as vaccination rates rise. Further reopening phases will follow at monthly intervals as long as the epidemiological situation allows. That way, there is sufficient time between phases to monitor developments.

By taking this cautious approach, the Federal Council is aiming to achieve a gradual normalisation of social and economic life and at the same time avoid a third wave of the disease.

How the risk will be assessed
These steps should be introduced nationally on the basis of simple principles. The decisive factor for early opening will be whether a mask can be worn during a certain activity and whether it is possible to respect social distancing rules. Other factors include situation-specific aspects such as the number of people involved, whether an activity takes place indoors or outdoors, and the extent to which people move around in the process. The Federal Council will also take account of measures that have proved to put a strain on the economy and society, and especially on young people.

First phase: shops, museums, zoos
In an initial phase, all shops should be allowed to reopen from 1 March. The number of customers must however be limited. Capacity restrictions will also apply to shopping centres as a whole.

Museums and reading rooms at libraries and archives will be allowed to reopen. People will be allowed to use outside spaces at leisure and recreation facilities, such as at zoos, botanical gardens and amusement parks. Visitors will still have to wear a face mask and maintain social distancing, and capacity restrictions will also apply. Sports facilities such as ice rinks, tennis courts, football pitches and athletics grounds will be allowed to reopen. In addition to capacity restrictions, face masks will have to be worn and social distancing rules respected; only groups of up to five people will be allowed; recreational matches and competitive events at adult level will not be permitted.

Private outdoor events with up to 15 people will also be permitted.

More opportunities for young people 
The coronavirus-related restrictions have been particularly tough on children and young people, particularly in terms of their mental health. The measures applicable to children and young people up to the age of 16 with regard to sporting and cultural activities are already somewhat less restrictive. The Federal Council would like to raise the age limit for restrictions to 18 and extend the range of sporting and cultural activities allowed. In addition, child and youth social work facilities should also be accessible.

Second phase before Easter
A second phase of reopening should commence on 1 April. The intention would be to allow the public to attend cultural and sporting events under closely defined conditions, and to allow indoor sports and the opening of outdoor restaurant seating areas. This will only be possible if the epidemiological situation so allows. In deciding whether or not to ease measures, the Federal Council will take certain values into account: the positivity rate must be below five per cent, the occupancy rate of intensive care beds by COVID-19 patients must be below 25 per cent, the average reproduction rate over the previous 7-day period must be below 1, and the 14-day incidence rate on 24 March should not be higher than it was on 1 March. Even if these targets are achieved, this will not automatically mean that measures will be eased. The Federal Council will base its decision on a combination of these values.

Consultation with the cantons
The Federal Council will take a decision on the first phase of easing measures and how to proceed thereafter at its meeting on 24 February, after consulting the cantons. All other measures introduced by the Federal Council on 18 December 2020 and on 13 January will continue to apply for a month until the end of March.

Clarification of entry rules regarding children
The Federal Council has amended the ordinance concerned in order to clarify the entry restrictions that have been in force since 8 February. Children under the age of 12 are exempt from the requirement to be tested on entering the country. Furthermore, people entering the country on business for only a brief period, such as lorry drivers, are not required to fill out an entry form. In addition to PCR tests, rapid antigen tests are now also accepted for entry into the country.

Press release Federal Council - 13.01.2021


Google translated text from press conference VS-COVID- 22.12.2020, for German text please use the link below:

The State Council takes additional measures
In order to do justice to the health situation, the State Council decided, in consultation with the other cantons of western Switzerland, to take new measures and to limit the easing measures decided on December 11 and 18. From December 26th at 10 p.m. the restaurants as well as cultural, entertainment and leisure facilities as well as sports and wellness facilities must. close their doors. These measures, taken in consultation with the cantons of western Switzerland, will apply until January 22, 2021. Even if the conditions for maintaining certain easing measures are still in place in Valais, the Council of State was of the opinion that it cannot go it alone.
The cantons of western Switzerland have decided to coordinate the implementation of various measures to combat the COVID-19 pandemic. In view of the development of the health situation and in particular the risk of a new, more contagious strain of the coronavirus, the cantons of Eastern Switzerland have decided to close their restaurants
shut down. The Valais, which could not assume any other position than any other Swiss cantons, will do so from December 26th at 10 p.m.
Restaurants that are connected to hotels are not affected by this closure and can stay open for their guests from December 27th until 11pm, with the exception of the night from December 31st to January 1st, when they are open until 1am are allowed to stay. That evening facilities must have that
Offer take-away food and drinks, close at 7 p.m. In addition, facilities in the field of culture, entertainment such as cinemas, museums and exhibition halls, reading rooms in libraries and archives,
Casinos and amusement arcades, concert halls, theaters as well as closed rooms and restricted outdoor areas of botanical gardens and zoos are closed There are also sports and wellness facilities, including sports and fitness centers, artificial ice rinks and swimming pools. The use of facilities and businesses in the fields of culture and sport for activities by children and young people before their 16th birthday is still permitted. Like in the
Federal Ordinance COVID-19 provides for a special situation, these measures will remain in force until January 22, 2021.
In addition, the government decided to maintain the exemption for shops and open-air markets, including self-service offerings, as well as shops offering services (post offices, banks, travel agencies and hairdressers). The latter can take place at their usual authorized times
remain open and are not subject to the restrictions on opening times set by the federal government, especially in the evenings and on Sundays. These exceptions are particularly possible as long as the reproduction value remains below 1. The State Council is closely monitoring the development of the pandemic and will take appropriate measures if necessary.

The State Council has also decided to keep the permits issued for the operation of the ski areas. These will be revoked if the limit of 260 new Covid 19 infections is reached (over an average of seven days) or if the hospital capacities are no longer guaranteed.
These measures complement the measures already in force at the cantonal level that go beyond those decided by the federal government:
 the ban on the consumption of food and beverages on site in markets
 the ban on party meetings
 The mask requirement in schools from the 3rd cycle (orientation school)
 the ban on fireworks from December 23, 2020 to January 3, 2021
 the ban on Mardi Gras parades in 2021
 Approval of visits to APH and hospitals under strict conditions (restrictions can be set depending on the health situation of the institution concerned.)
The government is aware of the effects of these restrictions and has already taken measures to support the economic actors directly affected and now expects the federal government to make a greater contribution to compensating these industries.


Google translated text from press conference VS-COVID-19 18.12.2020, for German text please use the link below:

In order to contain the spread of the coronavirus epidemic in Switzerland, the Federal Council has adopted new measures that will apply from December 22nd. Restaurants, cultural and sports facilities as well as leisure facilities must close their doors from this date. However, depending on the epidemiological situation, exceptions are possible at cantonal level. The State Council, which will use the federal government's room for maneuver, takes note of these measures. The State Council also points out that it expects swift compensation from the federal government for the sectors affected by the restrictions.

The Federal Council has once again stepped up national measures against the spread of the coronavirus in order to reduce the spread of the COVID-19 epidemic in Switzerland. From Tuesday, December 22nd, restaurants as well as leisure, sports and cultural facilities will be closed. However, the Confederation offers the cantons the option of ordering certain exceptions depending on the epidemiological situation, such as opening restaurants and sports, cultural or leisure facilities. A number of reproductions that are less than 1 and a 7-day incidence that must be below the Swiss average are decisive here.

The canton of Valais, which had already taken drastic measures at the end of October, is now in a favorable situation in an intercantonal comparison. This means that the canton is now able to manage the restaurants as well as the facilities and businesses in the fields of sport, culture, entertainment and leisure such as cinemas, museums and exhibition halls, reading rooms of libraries and archives, casinos and amusement arcades, concert halls and theaters as well To keep indoor and non-freely accessible outdoor areas of botanical gardens and zoos open. Shops are also covered by this exception. The Council of State acknowledges that the Federal Council gives the cantons the opportunity to adapt the measures to the canton-specific situation. The State Council is closely monitoring developments in the epidemiological situation and within the hospitals and will take all necessary measures if necessary.

The state of Valais also notes with satisfaction that the ski areas can remain open. The vast majority of the Valais mountain railways have already received a permit to operate their ski areas. The Department of Economics and Education (DVB), which is responsible for the exhibition, based its decision on the protection plans of the ski areas as well as, with reservations, on the preliminary opinion of the health authorities, which nevertheless allow the issuing of the operating license. The state of Valais is also participating in the “COVID-Angel” project, which aims to increase prevention on the ski slopes and to guarantee strict adherence to and application of the applicable protection concepts in the fight against the pandemic. For this purpose, around a hundred job seekers are employed by the Valais mountain railways with financial support from the state of Valais.

The state of Valais is now expecting swift compensation from the federal government for the sectors affected by the restrictions that have been adopted. The Council of State recalls that the cantonal measures that go beyond federal provisions continue to apply. It's about:

the obligation to introduce the electronic tracking app “SocialPass” in restaurants and fitness studios, or else a complete list of all customers

the closure at 10 p.m. of restaurants, take-away services and restaurants that are connected to hotel facilities

the prohibition of the consumption of food and drink on site in markets

the ban on party meetings

the mask requirement in schools from the 3rd cycle (orientation school)

the ban on fireworks from December 23, 2020 to January 3, 2021

the ban on Mardi Gras parades in 2021

Approval of visits to APH and hospitals under strict conditions (restrictions can be set depending on the health situation of the institution concerned).
The Federal Council is expanding the use of rapid tests so that the population can be tested even more easily. So far, only rapid antigen tests using nasopharyngeal swabs have been recognized. In future, all types of rapid tests that meet the criteria of the Federal Office of Public Health (BAG) may be carried out in pharmacies, hospitals, medical practices and test centers. Rapid tests can now also be carried out on people without recognizable symptoms and outside the valid test criteria of the BAG.

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